Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Specialist (Remote).

Key Responsibilities

• Serve as the primary escalation point for complex enterprise customer issues
• Deliver hands-on technical support across multiple channels with speed and clarity
• Lead root cause analysis and partner with customers during onboarding and integration

Required Qualifications

• Minimum 5+ years in technical support or related role, with 2+ years in enterprise B2B SaaS
• Expert-level troubleshooting skills across APIs and cloud infrastructure
• Proven ability to manage escalations and complex technical conversations
• In-depth understanding of SaaS architecture and authentication protocols
• Experience supporting compliance or IT products like SOC 2, HIPAA, or GDPR