Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist - Data & Insights Solutions.

Key Responsibilities

• Deep dive on client-reported blockers to identify workarounds and test technical solutions
• Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas
• Participate in client and internal meetings to leverage product expertise for decision-making

Required Qualifications

• Technical acumen with a strong desire to learn and understand complex software
• Proficient in web development principles and programming languages, specifically SQL or Python
• Basic understanding of data concepts and database structures
• Ability to work flexible shifts to support clients across time zones
• Must pass a fingerprint background check and meet federal background investigation requirements