Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will help existing customers maximize their usage of a Master Data Management platform.

Key Responsibilities

• Facilitate project planning and implementation for new customers while ensuring cross-functional teams stay on track
• Manage escalations and proactively identify risks to ensure customer satisfaction and retention
• Identify additional use cases for platform expansion and align resources with customer strategic goals

Required Qualifications

• Experience in customer success or account management within the software industry
• Understanding of Master Data Management (MDM) concepts and practices
• Ability to manage multiple enterprise software accounts across different segments
• Familiarity with various deployment models such as SaaS and on-premise solutions
• Experience in engaging with stakeholders and executives to drive customer initiatives