Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive product adoption.

Key Responsibilities:

• Own and nurture customer relationships, ensuring satisfaction and long-term engagement
• Drive gross revenue retention by managing an assigned book of business and identifying churn risks
• Increase product adoption and value realization, aligning customer goals with measurable outcomes

Required Qualifications:

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
• Business savvy with the ability to translate business needs into data and product requirements
• Basic understanding of APIs/Web Services and how they function
• Intermediate knowledge of complex technology user workflows
• Strong skills in Salesforce, PowerPoint, Word, Google Suite, and Excel