Client Experience Advisor

Job Summary

A company is looking for a Client Experience Advisor to ensure exceptional client support and relationship building.

Key Responsibilities

• Provide seamless and empathetic client support across various communication channels
• Maintain in-depth knowledge of products, policies, and services to assist clients effectively
• Track and communicate client concerns and oversee repairs, returns, and shipping investigations

Required Qualifications

• Experience in e-commerce or retail sales with phone-based client service
• Strong sales ability in a high-volume environment
• Tech-savvy and adaptable in a fast-paced start-up setting
• High emotional intelligence and a solution-oriented mindset
• Willingness to work weekends as needed