Retention Specialist

Job Summary

A company is looking for a Retention Specialist who thrives in a highly organized, high-impact role focused on customer success.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of low-spend customers, focusing on retention and satisfaction
• Drive awareness, product adoption, and re-engagement through proactive outreach and consistent communication
• Collaborate with Finance to resolve payment disputes and monitor customer health to enhance engagement and satisfaction

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a related role
• Strong organizational skills with experience managing a large volume of accounts through technology tools
• Goal-oriented with a focus on achieving retention and satisfaction targets
• Experience in SaaS or subscription-based business models preferred
• Bachelor's degree or equivalent professional experience is a plus