Customer Service Representative

Job Summary

A company is looking for an Associate Customer Service Representative, B2C.

Key Responsibilities

• Answer inbound customer inquiries and perform product diagnosis
• Guide customers and trade professionals through installation and repair processes
• Utilize various software systems to manage customer interactions and track orders

Required Qualifications

• High school diploma or GED required; 2-4 year degree preferred
• 1+ years of customer service experience desired
• Previous computer experience necessary; call center experience preferred
• Completion of internal Brand Ambassador Program required
• Must have a hard-wired internet service with a minimum speed of 10mbps