Support Account Manager

Job Summary

A company is looking for a Support Account Manager.

Key Responsibilities

• Serve as a trusted advisor across a portfolio of strategic customers, ensuring satisfaction and value realization
• Deliver data-driven insights to customers, including usage analysis and proactive recommendations
• Coordinate regular engagement with stakeholders, including issue resolution, status updates, reporting, and value discussions

Required Qualifications

• Experience in leveraging AI in work processes or decision-making
• Basic technical knowledge of Cloud Solutions and Software architecture
• Understanding of best practices in IT (ITIL, Project Management Techniques, etc.)
• Analytical mindset with interest or experience in analysis and reporting
• Adaptable and comfortable in a fast-paced working environment