Seasonal Tax Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager for a seasonal remote position.

Key Responsibilities

• Provide leadership and motivation to the team via various communication channels
• Monitor team performance and implement training and policy updates
• Address customer issues and maintain accurate documentation of team activities

Required Qualifications

• 2+ years in a remote supervisory role leading teams of 15+ customer support professionals
• Strong technical skills, including proficiency in professional tax software and Microsoft 365
• A dedicated workspace with a hard-wired Ethernet connection
• Commitment to work the entire seasonal period from early November to April