Job Summary
A company is looking for a Customer Care Concierge to enhance customer support and satisfaction.
Key Responsibilities
- Communicate with pharmacy teams regarding order discrepancies and prescription status
- Process payments, issue credits/refunds, and handle chargebacks
- Provide detailed information regarding membership fees, medication costs, and shipping
Required Qualifications
- 1+ years of related experience in customer service
- Experience working with insurance, prior authorizations, or similar
- Experience working with Zendesk or other customer support systems
- Prior exposure to delivering phone support directly to consumers
- Medical background or experience working in a medical setting (preferred)
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