Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide technical support to customers using a ticket-based case tracking system.

Key Responsibilities

• Provide second level technical support for customer software applications
• Respond to customer requests via phone, email, and chat in a timely manner
• Initiate, update, track, and close tickets through the work order system

Required Qualifications

• Associate's degree in computer science or a related field
• Minimum of 3 years of computer and software service experience
• 2-3 years of experience supporting customer applications via phone in a technical help desk environment
• Working knowledge of web development technologies such as HTML, CSS, JavaScript, and jQuery
• Basic understanding of Windows folder structure and DNS records