IT Support Analyst

Job Summary

A company is looking for an Analyst, Technology Services Practitioner.

Key Responsibilities

• Provide technical support to diagnose and resolve moderately complex computer incidents for internal and external customers
• Administer security vulnerability remediation and monitor production business flows to ensure data currency
• Execute incident and change management processes for moderately complex applications and hardware

Required Qualifications

• High school diploma or equivalent
• Experience with Helpdesk, Service Desk, and ticketing systems (e.g., ServiceNow)
• Familiarity with Active Directory and Microsoft Office products
• Experience troubleshooting and providing technical support for computer systems
• Ability to work under pressure and adapt to changing situations