Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist.

Key Responsibilities

• Reviews and responds to inquiries regarding billing, policy coverage, cancellations, and policy changes
• Performs basic accounting functions and resolves discrepancies in the accounting system
• Handles customer transactions, including payments and document distribution, while maintaining knowledge of processing systems

Required Qualifications

• High school diploma or GED required; bachelor's or associate degree preferred
• Preferred experience in property/casualty or life insurance and policy accounting
• Working knowledge of word processing and spreadsheet software preferred
• Completion of preferred courses or designations in insurance
• Ability to lift/move objects up to 50 lbs occasionally