Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer questions and resolve issues based on incoming calls from providers
• Research issues using multiple applications to assist providers
• Provide customers with related information to answer unasked questions, such as additional plan details

Required Qualifications

• 1 year of customer service experience in a transaction-based environment preferred
• High school diploma or equivalent
• Ability to manage multiple tasks in a high-volume environment
• Secure home office location with high-speed internet access required
• Comfortable with virtual training and communication methods