Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to work directly with customers post-sale, focusing on strategy development and program management.

Key Responsibilities

• Designing business case strategies and forecasting revenue from business programs
• Building relationships with senior stakeholders and participating in customer workshops
• Leading business reviews and managing customer escalations to ensure program success

Required Qualifications

• At least 5 years of professional experience
• Previous experience in Working Capital programs, Trade Finance, or Supply Chain preferred
• Background in Working Capital Management and Purchase to Pay processes
• Experience with large-scale projects and strong business acumen
• Intermediate to advanced Excel skills and comfort with new software