Customer Success Manager (Dutch, German)

Job Summary

A company is looking for a Customer Success Manager (Dutch, German).

Key Responsibilities

• Manage a portfolio of customers in the Netherlands and Germany, supporting their business goals
• Create tailored success plans and act as a strategic advisor throughout the customer journey
• Drive customer retention, expansion, and renewals while managing onboarding and product training

Required Qualifications

• 3+ years of experience in customer success, account management, or client-facing roles in a B2B SaaS environment
• Fluency in Dutch and German
• Experience with tools like HubSpot, Slack, Zoom, and CRM/CS platforms
• Ability to thrive in a fast-paced, fully remote culture
• Proven track record of proactive problem-solving and customer-first mindset