Solution Owner for IT Applications

Job Summary

A company is looking for a Solution Owner for Customer Support IT Applications.

Key Responsibilities

• Act as the primary IT liaison for Customer Support, identifying and shaping new business initiatives
• Collaborate with Technical Architects to explore solution options and ensure compliance with IT standards
• Maintain solution ownership from requirements through validation and oversee project implementation

Required Qualifications

• Minimum 3 years in IT business analysis, solution management, or product ownership supporting Customer Support or CRM applications
• Demonstrated ability to turn complex support challenges into effective technology solutions
• Familiarity with PowerSchool and related support system architectures
• Experience collaborating with cross-functional technical and support teams
• Salesforce Admin certification or Agentforce certification preferred