Strategic Client Service Manager

Job Summary

A company is looking for a Strategic Client Service Manager to oversee administrative services for large client accounts.

Key Responsibilities

• Lead the delivery of administrative services, ensuring timely completion of project deliverables and proactive communication regarding deadlines
• Consult with clients on various issues, system functionalities, and service delivery functions while documenting tasks according to internal guidelines
• Collaborate with internal teams to resolve issues, manage resource assignments, and coach colleagues

Required Qualifications, Training, and Education

• Advanced experience in client service management and project delivery
• In-depth knowledge of administrative services and industry standards
• Experience in evaluating work orders and managing client requests
• Ability to monitor budgets and manage out-of-scope revenue
• Experience in coaching and mentoring team members