Strategic Transformation Lead

Job Summary

A company is looking for a Strategic Transformation Lead responsible for overseeing key deliverables and driving recommendations for consolidating VA contact centers.

Key Responsibilities

• Utilize the Magnify framework to produce and oversee deliverables, including Business Process Hierarchy Models and Current State Value Stream Maps
• Lead engagement with cross-functional teams to gather and analyze data for workflow improvement
• Ensure timely delivery of key artifacts and communicate progress to stakeholders

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Service Design, or a related field; Master's degree preferred
• Minimum of 8 years of experience in strategic planning, project management, or IT transformation roles
• Proven track record of leading large-scale transformation projects, preferably in government or healthcare sectors
• Strong understanding of business process hierarchies and service blueprint methodologies
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)