Support Escalations Associate

Job Summary

A company is looking for a Support Escalations Associate (Contract).

Key Responsibilities:

• Provide product support to parents and teachers, primarily via email
• Handle escalated customer support tickets with empathy and sound judgment
• Review and score agent responses for accuracy, tone, and clarity

Required Qualifications:

• Quick learner with a passion for the company
• Strong investigative and decision-making abilities
• Experience in K-12 education is a plus
• Background in escalated support or QA of customer interactions is preferred
• Bachelor of Arts degree is a nice to have