Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager - Enterprise.

Key Responsibilities

• Collaborate with tech-savvy FinTech customers to leverage Plaid for their business goals
• Own post-sales technical strategy and align customer roadmaps with Plaid's offerings
• Serve as the escalation point for technical incidents and track customer integration health

Qualifications

• 7+ years in a client-facing, technology-focused role, preferably with enterprise customers
• Experience managing customer relationships and executing technical strategies
• Deep understanding of APIs, databases, and system architectures
• Self-starter with strong troubleshooting skills for complex issues
• Ability to collaborate cross-functionally and influence processes to meet goals