Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager, Majors & Enterprise (Northeast).

Key Responsibilities

• Provide expert guidance on deployment and operational best practices, serving as the primary liaison for technical questions
• Develop trusted advisor relationships with customer stakeholders to increase adoption and ensure satisfaction
• Identify and address technical issues, collaborating with Engineering and Support teams to resolve escalations efficiently

Required Qualifications

• 3+ years of experience in technical customer-facing roles
• Strong understanding of cloud services, architectures, and security best practices, with relevant CSP certifications preferred
• Familiarity with container technologies and their associated security considerations
• Proven track record of building relationships with enterprise clients and driving customer success
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience