Client Success Director

Job Summary

A company is looking for a Client Success Director.

Key Responsibilities

• Support enterprise life insurance clients, ensuring a best-in-class client experience
• Oversee the entire client journey, including implementation, engagement, upsells, and renewals
• Manage client challenges and escalations while collaborating cross-functionally

Required Qualifications

• 6+ years of experience with strategic/enterprise customers in account management or client success
• Experience overseeing the client lifecycle post-sale, including implementation and renewals
• Ability to thrive in a fast-paced and ambiguous environment
• Strong analytical skills with the ability to understand and present data
• Experience in a high-growth startup environment is preferred