Technical Account Manager

Job Summary

A company is looking for a Manager, Technical Account Manager.

Key Responsibilities

• Directly manage a team of 6+ Technical Account Managers and conduct weekly 1x1 meetings
• Collaborate with Customer Success, Engineering, and Product Management to address customer needs and promote workshops
• Monitor team performance, manage resources, and coach team members to improve efficiency and professionalism

Required Qualifications

• Experience with SaaS based security solutions
• Multi OS support experience: Windows, Mac & Linux
• Training delivery experience is required
• Previous project management experience
• Salesforce reporting acuity