Technical Business Process Manager

Job Summary

A company is looking for a Technical Business Process Manager to work collaboratively with the Services department as part of the Enterprise Applications team.

Key Responsibilities

• Provide guidance on improvements to business processes and offer technical and strategic support for systems
• Collaborate with the Enterprise Applications team to ensure awareness of ongoing changes and their alignment with business progress
• Assist in the maintenance, configuration, and reliable operation of SaaS technologies for the assigned department

Required Qualifications

• 3+ years experience administering and/or implementing SaaS technologies
• 2+ years experience in a Client Services environment
• Significant experience with core processes vital to service delivery, such as quality assurance and personnel management
• Experience operating in a consultative manner to meet the needs of multiple stakeholders
• Basic knowledge of APIs, JSON, and systems integration philosophies