Technical Engagement Analyst

Job Summary

A company is looking for a Technical Engagement Analyst (External).

Key Responsibilities

• Act as a technical point of escalation for cross-functional teams
• Support existing client changes involving location and pay code additions
• Perform operational reviews to recommend and implement improvements to client data exchanges

Required Qualifications

• Bachelor's degree with 2+ years of experience in implementations, technical account management, or client-facing technical support role
• Knowledge of Dell Boomi or willingness to learn
• Experience troubleshooting sFTP, API, and data concerns
• Ability to adapt and thrive in a product knowledge-heavy environment
• Capacity to prioritize and handle multiple projects simultaneously