Technical Program Associate

Job Summary

A company is looking for a Technical Program Associate to support customer inquiries and compliance reporting.

Key Responsibilities

• Assist customers and Technical Program Managers with inquiries and product troubleshooting
• Manage the customer support ticket system and oversee reporting submissions for customers
• Act as a liaison between Engineering and Technical Program teams to enhance customer experience

Required Qualifications

• 1+ years of experience in a customer-facing role
• Proficiency in Google Suite and Excel
• Strong project management skills
• Proactive and organized, capable of working in a fast-paced environment
• Process-oriented thinker who embraces ambiguity and works well under pressure