Technical Support Analyst

Job Summary

A company is looking for a Solution Center Analyst I to provide Level I support to users of their systems.

Key Responsibilities

• Provides first-line technical support via phone and email for assigned operational areas
• Logs all support calls in the call tracking system and maintains communication with users regarding issue status
• Escalates complex issues to higher-level support teams as necessary

Required Qualifications, Training, and Education

• Previous helpdesk experience with a focus on telephone support
• Experience using call tracking software
• Associate or technical degree or equivalent
• HDI Certification preferred
• Motivated self-starter with a sense of urgency