Technical Support Associate

Job Summary

A company is looking for a Technical CS Associate.

Key Responsibilities

• Provide efficient service to customers via phone and email
• Collaborate with other support teams to ensure high-quality support
• Advocate for customers by identifying areas for improvement and suggesting solutions

Required Qualifications

• 3+ years of customer service experience
• 2+ years of technical support experience focused on customer success
• 2+ years of experience with consumer WiFi/Mesh networking platforms
• 2+ years of experience with firewall configurations and service provider modems/routers
• 1+ years of technical support for mobile devices (iOS, Android)