Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Identify inefficiencies in support workflows and contribute to automation and documentation enhancements
• Provide deep technical guidance on third-party integrations and conduct in-depth troubleshooting
• Advocate for the Voice of the Customer, providing insights to influence product enhancements and resolutions

Required Qualifications

• 5-10+ years in technical support, product support, or developer support roles
• Experience in B2B SaaS and enterprise software support
• Proven track record of improving support processes and contributing to automation
• Experience handling high-priority client escalations and leading customer calls
• Involvement in onboarding and mentoring new hires