Texas Licensed Call Center Specialist

Job Summary

A company is looking for a Senior Call Center Support Specialist (REMOTE).

Key Responsibilities

• Serve as a point of escalation for service center personnel, troubleshooting complex issues
• Develop and deliver training plans and materials for service center staff
• Conduct quality assurance audits and provide feedback to improve service center performance

Required Qualifications, Training, and Education

• High school diploma required; Bachelor's degree preferred or equivalent related work experience
• Customer service experience required
• Bilingual (Spanish) required
• Life & Health License required or must be obtained within the first 6 months of employment
• Benefits knowledge preferred