Underwriting Help Desk Specialist

Job Summary

A company is looking for an Underwriting Management and Policy Help Desk Specialist.

Key Responsibilities

• Serve as the first point of contact for users seeking assistance with underwriting management and policy systems
• Research and respond to inquiries related to underwriting operations, system issues, and policy transactions
• Create and update online help documents and assist in User Acceptance Testing for assigned systems

Required Qualifications

• Associate degree in insurance, business administration, computer science, or related field, or equivalent experience
• Three years of experience in business analysis, process improvement, service desk, underwriting, or related fields preferred
• Strong business knowledge of underwriting and rating systems
• Good knowledge of Microsoft Office Suite and collaboration tools
• Ability to develop testing strategies and follow through on projects