Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Hybrid).

Key Responsibilities

• Complete CSR I certification program within 10 weeks and deliver professional support via chat, email, and phone
• Meet or exceed customer satisfaction scores and service level agreements while documenting interactions in Salesforce
• Collaborate with internal teams to resolve customer concerns and drive product adoption

Required Qualifications

• High School Diploma or GED
• 1+ year of service experience in customer support or a call center environment
• Tech-savvy with the ability to learn new technology
• Experience with Salesforce or similar CRM preferred
• Self-motivated and team-oriented with a focus on service excellence