WFM Scheduling Analyst

Job Summary

A company is looking for a WFM Scheduling Analyst to support Workforce Management functions through scheduling and data maintenance.

Key Responsibilities

• Generate and maintain agent schedules based on business requirements and availability
• Assist in updating capacity plans and maintain WFM system data, including agent profiles and scheduling rules
• Create and distribute recurring and ad-hoc scheduling reports for the WFM team

Required Qualifications

• Minimum of 1 year of Workforce Management experience focused on scheduling or capacity planning
• At least 2 years of experience in a contact center environment
• Proficiency in Microsoft Excel and familiarity with other Microsoft Office tools
• Experience with WFM software platforms such as Verint or NICE IEX
• Reliable attendance and ability to work a consistent, full-time schedule