Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst, Patient Service Center.

Key Responsibilities

• Monitor and manage call center tasks, providing updates to stakeholders
• Create and maintain optimized schedules based on forecasted call volumes
• Analyze call center data to identify trends and recommend improvements

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience with Workforce Management tools
• Relevant experience in operations or workforce management in a healthcare setting
• Strong analytical skills for performance improvement insights
• Ability to build productive working relationships