Access Center Navigator

Job Summary

A company is looking for an Access Center Navigator.

Key Responsibilities

• Navigate patients through the continuum of care and coordinate appointments, referrals, and services
• Perform data entry and maintain accurate patient records while following up with patients and collaborating with care teams
• Establish and maintain positive relationships with key customers, including physicians and office staff

Required Qualifications, Training, and Education

• A minimum of 2-3 years of customer service or call center experience is required
• High school degree or equivalent; associate's degree preferred
• Health care experience, including knowledge of medical terminology and managed care, is strongly preferred
• Ability to use general office equipment, including a multi-line telephone system
• Experience with databases such as Epic and CRM is beneficial