Account Manager

Job Summary

A company is looking for an Account Manager to assist with maintaining client accounts and ensuring customer satisfaction.

Key Responsibilities:

• Assist with building and maintaining long-lasting customer relationships
• Communicate with clients to ensure their needs are understood and addressed
• Act as liaison between the customer and internal teams to resolve issues and track processes

Required Qualifications:

• 3-5 years' experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention
• Comprehensive understanding of the Account Management Journey
• Prior experience working with SaaS business platforms
• Strategic thinker with proven competency in agile processes