AI Enablement Specialist

Job Summary

A company is looking for an AI Enablement Specialist to enhance customer support through AI systems.

Key Responsibilities:

• Train and refine LLM-powered support systems to enhance accuracy and resolution rates
• Translate product functionality into LLM-ready documentation and maintain ongoing documentation
• Audit and test AI-driven support flows, experimenting with improvements for automation and customer satisfaction

Required Qualifications:

• Curiosity and enthusiasm for AI/LLMs with a drive to learn quickly
• Independent, self-starter mindset with initiative
• Ability to create clear and understandable documentation
• Experience with customer empathy and strong interpersonal skills
• Proven attention to detail and accuracy