Assistant Account Manager

Job Summary

A company is looking for an Assistant Account Manager.

Key Responsibilities:

• Respond to incoming calls and emails from payers/applicants, resolving issues related to their payment accounts
• Assist payers/applicants in setting up accounts and provide necessary information to educate them on their accounts
• Independently troubleshoot and resolve payer/applicant issues, ensuring a positive customer experience

Required Qualifications:

• High school graduate required; at least 2 years of college/technical school preferred
• Two years of related work experience required
• Ability to consistently meet or exceed department standards
• Accountable and willing to take ownership of responsibilities
• Strong focus on customer satisfaction and ability to manage multiple priorities