Associate Access Specialist

Job Summary

A company is looking for an Associate Access Specialist to provide patient and provider support through phone interactions while scheduling appointments and addressing customer needs.

Key Responsibilities

• Answers calls efficiently and effectively while ensuring customer needs are met
• Schedules patient appointments and captures customer information for clinic staff
• Provides information regarding appointment logistics and navigates complex situations

Required Qualifications

• High School Diploma or GED
• 1 year of relevant work experience
• Fundamental awareness of customer service and patient scheduling
• Basic knowledge of call center etiquette
• Ability to participate in patient satisfaction improvement activities