Associate Director of COBRA

Job Summary

A company is looking for an Associate Director COBRA and Direct Billing.

Key Responsibilities

• Lead and manage cross-functional teams to execute operational plans for COBRA, Retiree, and Direct Billing services
• Provide coaching and mentorship to team members, fostering a high-performance culture
• Maintain and enhance standard operating procedures while implementing process improvements

Required Qualifications

• Subject matter expert on the WEX Platform
• 2+ years of experience managing teams in a client service/support role
• Experience in the benefits administration industry
• Proficiency in Excel (VLOOKUP, pivot tables, basic functionality)
• Strong project management experience with practical experience managing KPIs and metrics