Benefits Customer Service Representative

Job Summary

A company is looking for a Benefits Customer Service Representative-Virtual/Remote.

Key Responsibilities

• Build rapport and respond to plan participants with compassion via phone, email, and instant messaging
• Customize service approaches to accommodate various communication styles while maintaining professionalism
• Handle confidential information in compliance with HIPAA and Data Privacy laws, and maintain accurate call and case notes

Required Qualifications

• High School Diploma or GED required
• Previous experience in customer service preferred
• Proficiency in Microsoft Office and ability to manage multiple computer windows simultaneously
• Typing speed of at least 30 words per minute
• Must reside within a 2-hour radius of Buffalo, NY