Bilingual Call Center Representative

Job Summary

A company is looking for a Call Center Representative to handle patient calls in a remote environment.

Key Responsibilities

• Answer heavy call volume in a remote call center environment
• Address patient questions and concerns in a friendly and empathetic manner
• Determine resolutions to customer issues while adhering to client rules and expectations

Required Qualifications, Training, and Education

• Bilingual proficiency is required
• Strong computer skills, including basic knowledge of MS Outlook, Word, and Excel
• Some knowledge of insurance billing is preferred; full training will be provided
• Minimum typing speed of 40 wpm
• Able to handle pressure and maintain composure in a fast-paced environment