Bilingual Client Service Specialist

Job Summary

A company is looking for a Bilingual Client Service Specialist (Spanish, English) to provide support for clients in a remote setting.

Key Responsibilities

• Handle approximately 50-75 client calls per day in a professional call center environment
• Build and maintain client relationships while ensuring high-quality service and retention
• Document client interactions and address concerns, maintaining confidentiality and professionalism

Required Qualifications

• Fluent in Spanish and English (verbal and written)
• High School Diploma; degree preferred or equivalent combination
• Customer service and call center experience
• Minimum typing speed of 40 WPM
• Knowledge of computer technology and ability to learn new programs easily