Bilingual Customer Care Associate

Job Summary

A company is looking for an Associate Customer Care Professional, Client Care, Bilingual, Remote.

Key Responsibilities

• Provide personalized call experiences and problem resolution without relying on scripts
• Build rapport with diverse callers and navigate multiple systems to gather relevant information
• Focus on quality and first-call resolution while minimizing processing time and after-call work

Required Qualifications, Training, and Education

• High school diploma or equivalent experience; post-secondary education preferred
• Experience in navigating complex customer interactions from support to resolution
• Strong written and verbal communication skills in both English and Spanish
• Ability to work full-time during specified hours and pass a criminal background check
• Remote work requirements include a private, secure work area with reliable power and high-speed internet