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California Customer Support Representative

7/25/2025

N/A

Job Summary

A company is looking for a Customer Support Representative to join their team.

Key Responsibilities
  • Handle high volume inbound customer support queries via phone and chat, ensuring timely resolution of inquiries
  • Maintain high customer service standards by providing empathetic and customer-centric interactions
  • Create and update case documents, proactively identify technical issues, and report them through internal channels
Required Qualifications
  • Understanding of supported product suite and ability to explain configurations
  • Experience with troubleshooting and identifying root causes of issues
  • Familiarity with cloud-based technologies and systems
  • Insight into trades industries is advantageous
  • Ability to learn quickly and demonstrate a proactive attitude

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