Job Summary
A company is looking for a Customer Support Representative to join their team.
Key Responsibilities
- Handle high volume inbound customer support queries via phone and chat, ensuring timely resolution of inquiries
- Maintain high customer service standards by providing empathetic and customer-centric interactions
- Create and update case documents, proactively identify technical issues, and report them through internal channels
Required Qualifications
- Understanding of supported product suite and ability to explain configurations
- Experience with troubleshooting and identifying root causes of issues
- Familiarity with cloud-based technologies and systems
- Insight into trades industries is advantageous
- Ability to learn quickly and demonstrate a proactive attitude
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