Call Center Support Analyst

Job Summary

A company is looking for a Call Center Support Analyst.

Key Responsibilities

• Answer incoming calls from customers and resolve technical issues
• Document information through the client ticket management application while ensuring compliance with regulations
• Provide elevated technical support and manage customer expectations for timely resolutions

Required Qualifications

• High School Diploma or GED
• 5 years of experience answering inbound phone calls
• At least 3 years in customer service or equivalent experience
• 12 months of technical support experience
• Proficient in client management ticketing applications and multiple browsers