Fraud Investigations Specialist

Job Summary

A company is looking for a Sr. Specialist, Fraud & Non Fraud Investigations.

Key Responsibilities

• Communicate with customers regarding fraud experiences and risks
• Conduct in-depth investigations of fraudulent claims and collaborate with law enforcement as necessary
• Research and submit suspicious activity referrals while monitoring account balances

Required Qualifications

• High school diploma or GED
• A minimum of nine months of customer service experience
• Basic accounting skills with the ability to balance accounts
• Basic PC skills and ability to master relevant software programs
• Credit card dispute and chargeback experience is desired