Customer Support Engineer

Job Summary

A company is looking for an Engineer, Customer Support.

Key Responsibilities

• Deliver a top-tier customer support experience and become an expert in Docker technologies and products
• Apply advanced troubleshooting techniques on critical problems across the Docker technology stack
• Engage with engineering and other teams to identify and resolve technical issues and create help content

Required Qualifications

• BA/BS degree or equivalent practical experience
• 3+ years of enterprise technical support experience at a high-growth SaaS technology company
• Experience with Docker products such as Docker Engine, Docker Hub, and Docker Desktop
• Extensive experience troubleshooting Docker technologies and SaaS products
• Familiarity with macOS, Microsoft Windows, and Linux systems