Patient Support Specialist

Job Summary

A company is looking for a Patient Support Specialist (Remote).

Key Responsibilities

• Provide compassionate support to patients, handling complex inquiries with care
• Serve as a liaison between patients and the clinical team to ensure timely resolutions
• Contribute to process improvements that enhance the patient experience

Required Qualifications

• 2+ years of experience in patient advocacy or high-volume customer support in healthcare or sensitive settings
• Ability to troubleshoot and support clients on complex issues via phone and email
• Experience handling escalations and sensitive client interactions
• Experience updating and documenting workflows and processes
• Strong organizational and time management skills to manage multiple tasks effectively